I don't believe in user error. I use design thinking to ponder and solve problems on the internet and in my daily life (and try to maintain some measure of difference between those two things). Ask me about my current Push/Pull sticker project.
Flocabulary
As Flocabulary's product director from 2012 – 2015, I designed the entire website's user experience, including educational media features, student assessment tools, trial & payment flows, a customer support resource center, and internal fulfillment software.
USPS Package Delivery Slip
I was frustrated with the USPS Package Delivery Slip. So I redesigned it to be more user friendly. The USPS has yet to adopt it… but it did generate a lively discussion on Hacker News.
Press:
"Thank God" — Gizmodo
Rainbow, Binary, Debt Friendship Bracelets
My boyfriend and I wanted a way to keep track of how much money we owe each other. We decided to keep track of expenses using rainbow friendship bracelets that represent binary values. We've been using the system successfully for over a year! Also generated a lively discussion on Hacker News.
Press:
"Maybe consider trying this 'fun,' 'mathy,' crafty, twee method a Brooklyn couple invented to keep track of their split costs." — New York Magazine